Our return policy is valid for 30 days from date of purchase.
After 30 days from purchase date, a refund can not be processed. Your order date can be found in your email confirmation or Facebook receipt that was received upon initial purchase.
To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging. Defective items must be reported within 3 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 3 days of receiving your package. Design by Kurtti Alex does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Design by Kurtti Alex charges a fee for the customer. This is for the shipping of your product from your location to our warehouse. The fee varies because of how far the package must be sent.
If you are returning a “Gift”, you will need the email address that was used to order the merchandise. You can process a return but an Instant Voucher will be sent to the email address that was originally used to place the order. Coordinate with them to receive the Instant Voucher.
If you begin a Return and use the Instant Voucher to make another purchase, and are unable to return your original merchandise, we are unable to cancel your order made with the Instant Voucher and you will be charged for the item that you did not return to our distribution center.
As you process a return and select the items that are eligible for return per our policy, you must include all merchandise that you selected (on the generated packing slip) in the return parcel. If you do not include all items that you selected for return, your refund will be rejected.
If you have used your Instant Voucher and your Return has not been delivered within 15 days your credit card will be charged for the Merchandise you did not Return.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility.
There are 2 ways to receive your refund:
1. Instant Voucher: This credit is available immediately to place another purchase on our website. It will be emailed to the email address provided in the original order.
2. Original Payment Method: Once your return is received and inspected, we will send an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved and you have not used the entire Instant Voucher, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within 3-5 business days.
If you used Store Credit via a Gift Card or Instant Voucher to make a Purchase and return that order you will be refunded Store Credit.
Late or missing refunds:
Please note, refunds can take 3-5 business days to appear on your statement, depending on how your bank or financial institution processes them. If you haven’t received a refund yet, first contact the company used to make the purchase (Bank or Credit Card Company). There is often some processing time before a refund is posted as it may take some time before your refund is officially posted. Currency exchanges can also take longer than the 3-5 business days EU banks take to process. Once you have contacted your Bank or Credit Card Company and you still have not received your refund, please contact us at firstname.lastname@example.org.
Damaged items must be reported within 3 days of receipt with photos attached to email@example.com If not reported, we will not issue replacements. If you have received an incorrect or defective item, please contact firstname.lastname@example.org within 3 days of receiving your order. We are not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
Non-returnable items: Considered “final sale” and cannot be returned for store credit.
Items purchased at any Design by Kurtti Alex pop-up shops
Teamkurtti/Teamkurtti 2.0 collection
Reserved Rights Regarding Returns:
Design by Kurtti Alex reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
· An irregular or excessive returns history indicative of “wardrobing;”
· An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
· Potential fraudulent or criminal activity.
Similarly, Design by Kurtti Alex reserves the right to refuse service to any customer or entity, due to similar actions as noted above